State Farm® Insurance Agent Karen Channell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Southern House Productions
April 29, 2024
1
out of
5
rating by Southern House Productions
"I truly have concerns about this company as of now. They have gone up on my liability insurance and I never had a wreck, or a ticket."
We responded:
"Southern House Productions, we do apologize that you have experienced a rate increase. Due to inflation, and the cost of parts and labor increasing so drastically over the past several years, the insurance industry is doing its best to keep up. Please give us a call at the office or come and see us so we can take a look at your policies and make sure you aren't missing out on any discount! Thank you for your business! "
catherine moncus
January 30, 2024
5
out of
5
rating by catherine moncus
"Karen and her staff are always so helpful! They are so nice and answer all of our questions."
We responded:
"Thank you for the 5-star review! We appreciate your business and loyalty to Karen Channell State Farm! :)"
Gammy’s Kitchen
January 21, 2024
5
out of
5
rating by Gammy’s Kitchen
"Karen is one of the hardest working people I know! She’s an awesome State Farm agent! Her customers are always on her mind and in her heart!"
We responded:
"Thank you so much for the 5-star review. We appreciate your business and I have to agree, Mrs. Karen has a servants heart. -Lillie "
D.R. Deas
October 25, 2023
5
out of
5
rating by D.R. Deas
"Lilly is always helpful and a pleasure to deal with."
We responded:
"D.R., thank you for the shoutout! We appreciate your business! "
Susan Macko
August 13, 2023
5
out of
5
rating by Susan Macko
"Always a good experience."
We responded:
"Thank you so much for the 5-star review. We appreciate your business!"
Brad Milam
June 1, 2023
5
out of
5
rating by Brad Milam
"Very helpful and knowledgeable with the information they shared. I was a long time State Farm applicant, and left for other reasons, and it was a big mistake, glad to be back!!!"
We responded:
"Brad, thank you for your review! We appreciate your business and are very happy to have you back in the State Farm family! "
Kaci Keel
May 3, 2023
5
out of
5
rating by Kaci Keel
"Excellent customer service and very reasonable quotes!! All of my questions were answered promptly and thoroughly! 10/10 would recommend !"
We responded:
"Kaci, thank you for your review! We appreciate your business and work very hard to provide excellent customer service."
Dave Stark
May 2, 2023
5
out of
5
rating by Dave Stark
"I moved from Florida to Alabama just this last month. Lillie at Karen Channell's State Farm office was Awesome. She walked me through getting my cars and house insuranced. I had all kinds of questions. Lillie made sure everything was understood. At one point Karen even came into Lillie's office just to say " hi ". You will not find a nicer group to work with. They made me feel right at home."
We responded:
"Dave, thank you so much for the kind words. We are glad you had an easy process transferring your State Farm Insurance to Alabama! We appreciate your business! "
Tina Jernigan
April 7, 2023
5
out of
5
rating by Tina Jernigan
"Thank you to Karen Channell and her staff for taking care of all of our insurance needs. Your service is outstanding!"
We responded:
"Thank you for your review! We appreciate your business and work very hard to provide excellent customer service."
Brad Johnson
April 7, 2023
5
out of
5
rating by Brad Johnson
"I’ve been a State Farm customer for 40 years and with Karen for over 30 of those. Always great response and service. Staff is polite and works to provide the best solution for my needs."
We responded:
"Thank you for your review! We appreciate your business and work very hard to provide excellent customer service."
Stephen Ulisny
April 4, 2023
5
out of
5
rating by Stephen Ulisny
"Quick and easy to swap state insurance."
We responded:
"Stephen, thank you so much for the kind words. We are glad you had an easy process transferring your State Farm Insurance to Alabama! "
Carlton Davis
April 1, 2023
5
out of
5
rating by Carlton Davis
"Great service and Courtesy to all customers"
We responded:
"Carlton, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with our agency! "
Jami Culp
March 30, 2023
5
out of
5
rating by Jami Culp
"I switched over to Karen Channell in 2022 and haven’t looked back yet! This is the best insurance team I’ve had the pleasure of doing business with! They got me lower rates than any other company I inferred with (which is just icing on the cake). These people actually care about their customers!"
We responded:
"Jami, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with our agency!"
J Royal
March 28, 2023
5
out of
5
rating by J Royal
"Very informative and caring."
We responded:
"Thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with our agency!"
Keith
March 17, 2023
5
out of
5
rating by Keith
"This office has been so patent and caring for all I have been going through to take time and patience to help me with my needs I think y'all so much for all y'all have done you just don't know how much it means to me thanks so much to Karen Channel and her staff at State Farm INSURANCE of Alexander City Alabama"
We responded:
"Keith, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with our agency! "
Tammy J. Smith
March 14, 2023
5
out of
5
rating by Tammy J. Smith
"I'm grateful Karen Channel and her team of State Farm Insurance specialist. I've gone through some tough times in the last 2 years and Karen Channel has always helped me every way she could to make sure I was always taken care of. I appreciate Karen Channel and her State Farm team."
We responded:
"Tammy, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with our agency! "
Dana Rickman
March 10, 2023
5
out of
5
rating by Dana Rickman
"The best place to go for your insurance needs. The staff is great and always takes care of you on a personal level. Been with them for over 23 years with nothing negative to say!"
We responded:
"Dana, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with processing your claim and we appreciate your business."
Nadya Troester
March 10, 2023
5
out of
5
rating by Nadya Troester
"Lillie helped me set up my policy and she was awesome! She got me a great price and everyone in the office was super sweet"
We responded:
"Nadya, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with processing your claim and we appreciate your business."
Juan Rodriguez
March 10, 2023
5
out of
5
rating by Juan Rodriguez
"Highly recommend this office for all your insurance needs, Lillie and Sasha where very friendly and knowledgeable in explaining all the coverages that were available to me,gave me an excellent quote and got my coverage the same day without any issues or problems."
We responded:
"Juan , thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with processing your claim and we appreciate your business."
Jeffery Tucker
February 22, 2023
5
out of
5
rating by Jeffery Tucker
"The ladies we work with are awesome.. they help, I mean seriously help and are for us saving money and time.. absolutely pleased with them!!"
We responded:
"Thank you for review. We appreciate your business and work very hard to provide excellent customer service."
shade i
January 3, 2023
5
out of
5
rating by shade i
"They've always been very helpful"
We responded:
"Thank you for review. We appreciate your business and work very hard to provide excellent customer service."
Madolyn Waters
November 18, 2022
5
out of
5
rating by Madolyn Waters
"AMAZING AGENCY! They treat every client like family!!"
We responded:
"Thank you for your review. We appreciate your business and work very hard to provide excellent customer service. "
Jhia Gordon
November 16, 2022
5
out of
5
rating by Jhia Gordon
"My representative Ms Karen was so pleasant and informative. I was able to receive more coverage and quality assured insurance after one conversation. I only needed liability, and started a life insurance policy. Im so grateful."
We responded:
"Thank you for review. We appreciate your business and work very hard to provide excellent customer service. "
Sasha Bishop
November 2, 2022
5
out of
5
rating by Sasha Bishop
"Best agency in town, Linda was very helpful with navigating the insurance side of starting our new business"
We responded:
"Sasha, thank you for the awesome review. We appreciate your business and we work hard to provide excellent customer service. "
Stephanie Daniels
November 2, 2022
5
out of
5
rating by Stephanie Daniels
"Good morning to all. I decided to drop a few lines about my experiece in regards to my insurance company State Farm. First of all, I would like to say my License Representative name Sasha is about her business. I see that she takes her job very seriously and she cares for her customers. I say this because my car got hit on Friday, October 28, 2022. I contacted her on Monday morning October 31, 2022 and I explained my situation to her. You all can best believe it weren't 2 hours later the Claim department contacted me. Everything were set in motion. When I say she's good with her job .....I meant it. Now, I'm not knocking any other representative at Karen Channell from what they might can do, but dealing with Sasha.....I know what she can do. SHE'S AWESOME!!!!! Sasha, if you see this and read this....just know that I am so grateful and blessed to have you as my License Representative. Keep up the good work and keep the attitude that you have and God will make a more better way for you. Stay Blessed,"
We responded:
"Stephanie, thank you so much for the kind words. We take customer service very serious here at Karen Channell State Farm. We are pleased to hear that you had a positive experience with processing your claim and we appreciate your business. "